tag:status.moonpay.com,2005:/historyMoonPay Status - Incident History2024-03-28T12:50:55ZMoonPaytag:status.moonpay.com,2005:Incident/203616592024-03-26T14:09:47Z2024-03-26T14:14:56ZUnable to create transactions<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>14:09</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>14:08</var> UTC</small><br><strong>Monitoring</strong> - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>14:01</var> UTC</small><br><strong>Identified</strong> - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.</p>tag:status.moonpay.com,2005:Incident/203511972024-03-25T14:23:09Z2024-03-25T14:23:09ZElevated API Errors for New York customers<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>14:23</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>14:18</var> UTC</small><br><strong>Investigating</strong> - We're experiencing an elevated level of API errors for New York customers and are currently looking into the issue.</p>tag:status.moonpay.com,2005:Incident/203119072024-03-20T18:34:54Z2024-03-20T18:34:54ZDelayed Transactions - Multiple Networks<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>18:34</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>17:20</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>16:30</var> UTC</small><br><strong>Identified</strong> - Some transactions on multiple networks are facing a delay in their completion. We are continuing to work on a fix for this issue.</p>tag:status.moonpay.com,2005:Incident/202727402024-03-15T23:01:08Z2024-03-15T23:01:08ZDelayed Transactions - Multiple Networks<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>23:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>20:32</var> UTC</small><br><strong>Investigating</strong> - We are aware that some users may be experiencing a slight delay in completing transactions. Our team is investigating this issue and will provide an update shortly.</p>tag:status.moonpay.com,2005:Incident/202734762024-03-15T22:38:27Z2024-03-15T22:38:27ZUnable to generate deposit wallets for off-ramp transactions<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>22:38</var> UTC</small><br><strong>Resolved</strong> - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>22:27</var> UTC</small><br><strong>Investigating</strong> - We've spotted that something has gone wrong with the generation of deposit wallets on our off-ramp product. <br /><br />We're currently investigating the issue, and will provide an update soon.</p>tag:status.moonpay.com,2005:Incident/202707962024-03-15T17:37:11Z2024-03-15T17:37:11ZDelayed Transactions - Multiple Networks<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>17:37</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>16:02</var> UTC</small><br><strong>Investigating</strong> - We are aware that some users may be experiencing a slight delay in completing transactions. Our team is investigating this issue and will provide an update shortly.</p>tag:status.moonpay.com,2005:Incident/201668262024-03-05T23:54:59Z2024-03-05T23:54:59ZDelayed Transactions - Multiple Networks<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>23:54</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:16</var> UTC</small><br><strong>Investigating</strong> - We are aware that some users may be experiencing delayed transactions. Our team is investigating this issue and will provide an update shortly.</p>tag:status.moonpay.com,2005:Incident/201574022024-03-05T03:26:42Z2024-03-05T03:26:42ZDelayed Transactions - Multiple Networks<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>03:26</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>23:21</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>14:30</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>14:16</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>14:11</var> UTC</small><br><strong>Investigating</strong> - We are aware that some users may be experiencing delayed transactions. Our team is investigating this issue and will provide an update shortly.</p>tag:status.moonpay.com,2005:Incident/200990332024-02-28T17:16:53Z2024-02-28T17:16:54ZDelays in processing transactions<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>17:16</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>17:12</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>17:09</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>16:48</var> UTC</small><br><strong>Investigating</strong> - We are aware that some users may be experiencing delayed transactions. Our team is investigating this issue and will provide an update shortly.</p>tag:status.moonpay.com,2005:Incident/200884122024-02-27T15:01:28Z2024-02-27T15:01:28ZDelays in processing SOL transactions<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>15:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>15:01</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>14:52</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>14:48</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>14:44</var> UTC</small><br><strong>Investigating</strong> - We are aware that some users may be experiencing delayed SOL transactions. Our team is investigating this issue and will provide an update shortly.</p>tag:status.moonpay.com,2005:Incident/200871522024-02-27T12:08:31Z2024-02-27T12:08:31ZDelays in processing transactions<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>12:08</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>12:01</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>11:56</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>11:44</var> UTC</small><br><strong>Investigating</strong> - We are aware that some users may be experiencing delayed transactions. Our team is investigating this issue and will provide an update shortly.</p>tag:status.moonpay.com,2005:Incident/200320512024-02-20T20:23:44Z2024-02-20T20:23:44ZDelayed Transactions<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>20:23</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>20:20</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>20:05</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>19:48</var> UTC</small><br><strong>Investigating</strong> - We are aware that some users may be experiencing delayed transactions. Our team is investigating this issue and will provide an update shortly.</p>tag:status.moonpay.com,2005:Incident/199132372024-02-18T23:00:56Z2024-02-18T23:00:56ZPlanned EUR Bank Transfers (SEPA) Maintenance<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>15:22</var> UTC</small><br><strong>Scheduled</strong> - Due to essential maintenance by our Euro infrastructure clearing service provider, some services will be temporarily unavailable on 18th February 2024.<br /> <br />The maintenance will take place between 9pm and 11pm UK time (GMT).<br /><br />The services affected include the processing of inbound and outbound EUR Bank Transfers (SEPA).<br />EUR SEPA Buy/On-ramp bank transactions will be disabled during the maintenance window. <br />EUR SEPA Sell/Off-ramp bank transactions will be disabled during the maintenance window.</p>tag:status.moonpay.com,2005:Incident/200142342024-02-18T18:25:41Z2024-02-18T18:25:41ZDelays in processing transactions<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>18:25</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>18:05</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>17:50</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>17:43</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.moonpay.com,2005:Incident/199699662024-02-12T22:08:51Z2024-02-12T22:08:51ZDelays with ETH transactions<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>22:08</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>22:03</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>21:38</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>21:33</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.moonpay.com,2005:Incident/199204172024-02-06T15:24:07Z2024-02-06T15:24:07ZSolana (SOL) Network has halted<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>15:24</var> UTC</small><br><strong>Resolved</strong> - Solana Mainnet network has continued block production.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>10:39</var> UTC</small><br><strong>Monitoring</strong> - Solana Mainnet network has halted block production.<br /><br />We are currently monitoring the network status - https://status.solana.com/incidents/n5kcgs8dl9pj.</p>tag:status.moonpay.com,2005:Incident/199072702024-02-04T20:20:33Z2024-02-04T20:20:33ZWe're experiencing a slight delay in updating transaction statuses, no impact on processing transactions.<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>20:20</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>20:16</var> UTC</small><br><strong>Monitoring</strong> - We've implemented a solution and are monitoring the results.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>20:01</var> UTC</small><br><strong>Identified</strong> - We're experiencing a slight delay in updating transaction statuses, no impact on processing transactions. We've already identified the issue.</p>tag:status.moonpay.com,2005:Incident/199013702024-02-03T21:28:11Z2024-02-03T21:28:11ZDelays in processing BTC orders<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>21:28</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>16:34</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p>tag:status.moonpay.com,2005:Incident/198611192024-01-30T00:38:23Z2024-01-30T00:38:23ZDelays with SOL transactions<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>00:38</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>00:06</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>23:02</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>23:01</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we're monitoring the results.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>20:42</var> UTC</small><br><strong>Identified</strong> - We've identified the issue and are implementing a fix.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>20:30</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:status.moonpay.com,2005:Incident/198283362024-01-27T10:30:32Z2024-01-27T10:30:32ZPlanned EUR Bank Transfers (SEPA) Maintenance<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>10:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>11:13</var> UTC</small><br><strong>Scheduled</strong> - Due to essential maintenance by our Euro infrastructure clearing service provider, some services will be temporarily unavailable on 27th January 2024.<br /> <br />The maintenance will take place between 10:00 AM and 10:30 AM UK time (GMT)<br /><br />The services affected include the processing of inbound and outbound EUR Bank Transfers (SEPA).<br />EUR SEPA Buy/On-ramp bank transactions will be disabled during the maintenance window. <br />EUR SEPA Sell/Off-ramp bank transactions will be processed only at the end of the maintenance window.</p>tag:status.moonpay.com,2005:Incident/196244522024-01-05T23:53:35Z2024-01-05T23:53:35ZExperiencing issues with transaction processing<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>23:53</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>22:06</var> UTC</small><br><strong>Update</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>22:05</var> UTC</small><br><strong>Monitoring</strong> - Fixed has been implemented and we're monitoring</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>21:58</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>20:58</var> UTC</small><br><strong>Investigating</strong> - We are currently facing issues with processing transactions, our team is looking into it and we will update shortly.</p>tag:status.moonpay.com,2005:Incident/194968872023-12-21T16:07:44Z2023-12-21T16:07:44ZSwap transactions from MoonPay Wallet failing for USDT<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>16:07</var> UTC</small><br><strong>Resolved</strong> - After monitoring for a few hours we can confidently declare this incident resolved.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>12:24</var> UTC</small><br><strong>Monitoring</strong> - A patch has been applied and the incident has been mitigated. <br /><br />We are currently monitoring and running extra tests to ensure systems are stable.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>10:31</var> UTC</small><br><strong>Investigating</strong> - We've spotted that USDT swap transactions from MoonPay Wallet are failing at the deposit stage. We're currently investigating the issue, and will provide an update soon.</p>tag:status.moonpay.com,2005:Incident/192199472023-11-26T13:29:13Z2023-11-26T13:29:13ZScheduled maintenance<p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>13:29</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Investigating</strong> - Our MPC technology provider is undergoing maintenance. <br />We are currently experiencing issues with buy, sell and swap transactions, Some buy transactions will be delayed, incoming deposits will be accepted for sell and swaps and transactions will be processed once the incident is resolved.</p>tag:status.moonpay.com,2005:Incident/190769912023-11-10T14:37:54Z2023-11-10T14:37:55ZDelays on sweat_near withdrawals<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>14:37</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. We had to cancel the all stuck withdrawals for SWEAT tokens.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>19:55</var> UTC</small><br><strong>Investigating</strong> - We're experiencing delays with Sweat(NEAR) withdrawals. Our team is in contact with the exchange partner to get this resolved asap.</p>tag:status.moonpay.com,2005:Incident/190087422023-11-06T15:17:43Z2023-11-06T15:17:43ZMoonPay ETH Account transaction impacted<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>15:17</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>10:28</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the result.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>09:54</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>09:44</var> UTC</small><br><strong>Identified</strong> - We have identified an issue with one of our external service providers, causing MoonPay ETH Account transactions to fail. We are working on a fix. Next update at 11:00 UTC</p>