Onramp and offramp transaction processing is delayed

Incident Report for MoonPay

Resolved

All new transactions are being created and handled correctly. Some transactions created between 10:15 and 10:50 are delayed, but we're working to process those transactions as soon as possible.

Our systems are operational, and they are working as expected.

Posted Apr 10, 2025 - 10:51 UTC

Monitoring

We've identified the root cause and managed to resolve it. Our systems are gradually recovering. Transactions have started to be completed again.

Posted Apr 10, 2025 - 09:50 UTC

Investigating

We are investigating this issue and we will provide more updates in the next few minutes.

Posted Apr 10, 2025 - 09:38 UTC

This incident affected: API, On-ramp Widget, Off-ramp Widget, and Email Delivery.