Degraded Web Account performance

Incident Report for MoonPay

Resolved

This incident has been resolved.
Posted Jul 31, 2024 - 09:10 UTC

Monitoring

We've identified and fixed the root cause. We're actively monitoring.
Posted Jul 31, 2024 - 08:42 UTC

Identified

We've identified the issue and are working on a fix.
Posted Jul 31, 2024 - 08:14 UTC

Investigating

We’re aware of some customers not being able to export their seed phrase on the Web Account.
Posted Jul 31, 2024 - 08:10 UTC