Account Registration Issue

Incident Report for MoonPay

Resolved

The impact from the issue is over.

Posted Sep 18, 2024 - 13:44 UTC

Monitoring

The issue has been resolved and the sign-up for new customers is available again.

Posted Sep 18, 2024 - 13:32 UTC

Identified

We're experiencing an elevated level of errors during the new account registration and are currently looking into the issue. It only affects new customers.

Posted Sep 18, 2024 - 13:25 UTC

This incident affected: API, On-ramp Widget, Off-ramp Widget, and Dashboard.