Swap transactions from MoonPay Wallet failing for USDT

Incident Report for MoonPay

Resolved

After monitoring for a few hours we can confidently declare this incident resolved.

Posted Dec 21, 2023 - 16:07 UTC

Monitoring

A patch has been applied and the incident has been mitigated.

We are currently monitoring and running extra tests to ensure systems are stable.

Posted Dec 21, 2023 - 12:24 UTC

Investigating

We've spotted that USDT swap transactions from MoonPay Wallet are failing at the deposit stage. We're currently investigating the issue, and will provide an update soon.

Posted Dec 21, 2023 - 10:31 UTC