Withdrawal Functionality Temporarily Not Available in App

Incident Report for MoonPay

Resolved

Our withdrawal functionality has been re-enabled.

Posted Nov 13, 2024 - 14:01 UTC

Investigating

Functionality to withdraw MoonPay Balance is temporarily not available within the MoonPay App. We have identified the issue and we're currently working on a fix.

This does not impact our Off Ramp Widget. Users can still sell crypto for Fiat currency and receive funds in their bank account.

Posted Nov 13, 2024 - 11:18 UTC

This incident affected: Off-ramp Widget.