Onramp delivery of some crypto assets is delayed

Incident Report for MoonPay

Resolved

This incident has been resolved.

Posted Dec 26, 2024 - 23:13 UTC

Monitoring

Our custody provider has implemented the fix and we are monitoring the pending transactions

Posted Dec 26, 2024 - 20:52 UTC

Update

The issue has been isolated to one of our custody providers. We are actively monitoring the situation and will provide further update when we have more information.

Posted Dec 26, 2024 - 20:09 UTC

Investigating

We are investigating this issue and we will provide more updates in the next few hours.

Posted Dec 26, 2024 - 19:31 UTC

This incident affected: On-ramp Widget.