Moonpay balances disruption in the US

Incident Report for MoonPay

Resolved

Vendor issue resolved and Moonpay balances functionality for new users in the US should now be restored.
Posted Oct 06, 2026 - 17:01 UTC

Identified

New customers are unable to sign up for Balances in the US due to a vendor issue since Sunday 16:16 UTC. We're working with them to resolve the issue and should have restored functionality within the day.
Posted Oct 06, 2026 - 08:37 UTC
This incident affected: Payment Methods (Buy) (MoonPay Balance).
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