Service Under Maintenance

About This Site

Welcome to the MoonPay status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
On-ramp Widget Operational
90 days ago
100.0 % uptime
Today
Off-ramp Widget Operational
90 days ago
99.97 % uptime
Today
MoonPay App Operational
90 days ago
99.8 % uptime
Today
NFT Checkout Widget Operational
90 days ago
100.0 % uptime
Today
Swaps Widget Operational
90 days ago
100.0 % uptime
Today
Features Operational
Activity Operational
Authentication Operational
Discovery Operational
Earn Operational
KYC Operational
Partner Dashboard Operational
Recurring Buy Operational
Send Operational
Convert Operational
Wallet Balances Operational
Web Account Operational
Email Delivery Operational
File Upload Operational
Payment Methods (Buy) Operational
Credit & Debit Cards Operational
Apple Pay Operational
Google Pay Operational
EUR Bank Transfers (SEPA) Operational
GBP Bank Transfers (Faster Payments) Operational
GBP Open Banking Payments Operational
SEPA Open Banking Payments Operational
PayPal Operational
PIX Operational
Venmo Operational
MoonPay Balance Operational
Revolut Pay Operational
Interac Operational
Payout Methods (Sell) Operational
EUR Bank Transfers (SEPA) Operational
GBP Bank Transfers (Faster Payments) Operational
USD Bank Transfers (ACH) Operational
Debit Cards / Pay to Card Operational
PayPal Operational
Venmo Operational
MoonPay Balance Operational
Digital Currencies Under Maintenance
0x Operational
1inch (BEP-20) Operational
1inch (Ethereum) Operational
Aave Operational
Aerodrome Finance (Base) Operational
Akash Network Operational
Algorand Operational
Animecoin (Arbitrum) Operational
Animecoin (ERC-20) Operational
aixbt (Base) Operational
ApeCoin (ERC-20) Operational
Aptos Operational
Arbitrum Operational
Arbitrum (Arbitrum One) Operational
Arkham (ERC-20) Operational
Artificial Superintelligence Alliance Operational
Avalanche (BSC) Operational
Avalanche (C-Chain) Operational
Axie Infinity Operational
Basic Attention Token Operational
Binance Coin (BEP-2) Operational
Binance Coin (BEP-20) Operational
Bitcoin Operational
Bitcoin Cash Operational
Bittorrent (BEP-20) Operational
BitTorrent Token Operational
Blur (ERC-20) Operational
Bonk (Solana) Operational
Cardano Operational
Cat in a dogs world - MEW (Solana) Operational
Catizen (Ton) Operational
Celestia (Celestia) Operational
Celo Operational
Celo Dollar Operational
Chainlink Operational
ChainGPT (BEP-2) Operational
Chiliz Operational
Cookie DAO (BEP-20) Operational
Compound Operational
Core Operational
Cosmos Operational
Cronos Operational
Curve DAO Token (ERC-20) Operational
Curve DAO Token (Polygon) Operational
Dai Operational
DAI (palm) Operational
Dai (zkSync) Operational
Decentraland Operational
Degen Operational
DigiByte Operational
Dogecoin Operational
DOGS (Ton) Operational
dogwifhat Operational
Drift (Solana) Operational
dYdX Operational
dYdX (ethDYDX) Operational
EigenLayer Operational
Elrond eGold Operational
Enjin Coin Operational
EOS Operational
Ethereum Operational
Ethereum (Arbitrum) Operational
Ethereum (Base) Operational
Ethereum (Immutable) Operational
Ethereum (Linea) Operational
Ethereum (Optimism) Operational
Ethereum (Polygon) Operational
Ethereum (Sorare) Operational
Ethereum (Worldchain) Under Maintenance
Ethereum (zkSync) Operational
Ethereum Classic Operational
Ethereum Name Service Operational
Ethena Operational
Fantom Operational
Fantom (FTM) Operational
Filecoin Operational
Floki (ERC-20) Operational
Flow Operational
Flow (EVM) Operational
GMT (BSC) Operational
GMT (Ethereum) Operational
GMT (Polygon) Operational
GMT (Solana) Operational
Gods Unchained (ERC-20) Operational
Gods Unchained (Immutable) Operational
Griffain (Solana) Operational
Hamster Kombat (TON) Operational
Hedera Hashgraph Operational
Helium (Solana) Operational
Immutable X (ERC-20) Operational
Immutable X (Immutable) Operational
Injective (Injective) Operational
Internet Computer Operational
IOTA Operational
JasmyCoin Operational
Jito (Solana) Operational
Jupiter (Solana) Operational
Kava Operational
Klaytn Operational
Lido Staked ETH Under Maintenance
Litecoin Operational
Lisk Operational
Livepeer (ERC-20) Operational
LooksRare Operational
Magic (Arbitrum) Operational
Magic Eden (Solana) Operational
Maker Operational
Mantle Operational
Mantle (Mantle) Operational
MANTRA DAO Operational
Marinade Staked SOL (Ethereum) Operational
Melania (Solana) Operational
Memecoin (Ethereum) Operational
Mina Operational
Mog Coin (ERC-20) Under Maintenance
Moo Deng (Solana) Operational
Nano Operational
NEAR Protocol Operational
Neiro (Ethereum) Operational
Nimiq Operational
Notcoin Operational
OFFICIAL TRUMP Operational
OKB Operational
OKTC Token (OKT) Operational
Ondo (ERC-20) Operational
Orion (ERC-20) Operational
Osmosis Operational
PayPal USD Operational
PayPal USD (Solana) Operational
Peanut the Squirrel Operational
Pendle (ERC-20) Operational
Pepe (ERC-20) Operational
Pixels Operational
Pixels (Ronin) Operational
POL (ERC-20) Operational
POL (Polygon) Operational
Polkadot Operational
Ponke Operational
Portal Operational
Pudgy Penguins (Solana) Operational
Pyth Network Operational
Qtum Operational
Raydium (Solana) Operational
Ravencoin Operational
Render (Solana) Operational
Ripple USD Operational
Ripple USD (XRP) Operational
Ronin Operational
Quant (ERC-20) Operational
SafePal (Bep-20) Operational
Sei (sei) Operational
SelfKey Operational
Shiba Inu (ERC-20) Operational
Smooth Love Potion (ERC-20) Operational
Smooth Love Potion (Ronin) Operational
Solana Operational
Sonic Operational
Stacks Operational
Starknet Operational
Starknet (ERC-20) Operational
Stellar Operational
StormX Operational
Sui Operational
Sweat (Near) Operational
Synthetix Operational
Swarms (Solana) Operational
Tellor (ERC-20) Operational
Tether (Arbitrum) Operational
Tether (BEP-20) Operational
Tether (Celo) Operational
Tether (ERC-20) Operational
Tether (Optimism) Operational
Tether (Polygon) Operational
Tether (Solana) Operational
Tether (TRC-20) Operational
Tether (zkSync) Operational
Tezos Operational
The Graph Operational
The Graph (Polygon) Operational
The Sandbox (ERC-20) Operational
The Sandbox (Polygon) Operational
Theta Network Operational
THORChain Operational
Toncoin Operational
TRON Operational
TrueUSD Operational
Uniswap Operational
USD Coin (Arbitrum) Operational
USD Coin (Avalanche C-Chain) Operational
USD Coin (Base) Operational
USD Coin (BSC) Under Maintenance
USD Coin (Celo) Operational
USD Coin (Cosmos) Operational
USD Coin (Cosmos) Operational
USD Coin (Deversifi) Operational
USD Coin (ERC-20) Operational
USD Coin (Hedera) Operational
USD Coin (Immutable) Operational
USD Coin (Optimism) Operational
USD Coin (Polygon) Operational
USD Coin (Ronin) Operational
USD Coin (Solana) Operational
USD Coin (Stellar) Operational
USD Coin (zkSync) Operational
Utrust Operational
VeChain Operational
Venom Operational
Venom (Venom) Operational
Verse (ERC-20) Operational
Vine Coin (Solana) Operational
Virtuals Protocol (Base) Under Maintenance
Voxies (Polygon) Operational
Lido DAO (ERC-20) Operational
WAX Operational
Worldcoin Under Maintenance
Worldcoin (Optimism) Operational
Worldcoin (Worldchain) Operational
Wrapped Bitcoin Operational
Wrapped Ether (ERC-20) Operational
XRP Operational
Zerebro (Solana) Operational
Zilliqa Operational
Tether Gold Operational
World Liberty Financial USD Operational
World Liberty Financial USD (BSC) Operational
Berachain Operational
CHZ (chiliz) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Response Time
Fetching
Apdex
Fetching
Nov 21, 2025
Elevated API Errors
Resolved - The issue has now been resolved.
Nov 21, 05:07 UTC
Monitoring - Normal asset delivery has resumed, we'll continue monitor until the issue is resolved.
Nov 21, 05:03 UTC
Investigating - We are experiencing delays with delivering ETH to some US customers. We are investigating this issue and we will provide more updates in the next few hours.
Nov 21, 04:27 UTC
Nov 20, 2025

No incidents reported.

Nov 19, 2025
MoonPay Support Portal unavailable
Resolved - This incident has been resolved.
Nov 19, 18:44 UTC
Update - Resolved - All systems are operating normally.
Nov 19, 18:35 UTC
Identified - We've spotted that our support portal support.moonpay.com is unavailable/slow, we've identified there is an active issue with the vendor.
Thank you for your patience whilst this issue is being resolved
Nov 19, 16:57 UTC
Nov 18, 2025
On and Offramp delivery of crypto assets are delayed
Resolved - All systems are operating normally.
Nov 18, 15:07 UTC
Update - We have detected and mitigated an issue affecting users' ability to log in to MoonPay. Transaction processing remains stable.
Nov 18, 14:21 UTC
Monitoring - We are seeing services recovering and withdrawals are now processing - we are actively monitoring the situation and will provide another update shortly.
Nov 18, 12:20 UTC
Update - We are continuing to investigate this issue.
Nov 18, 12:14 UTC
Investigating - We are experiencing issues with some of MoonPay services. Following are impacted
* Inbound and OutBound transaction processing
* Some balances may be displayed incorrectly
* Some payment methods are impacted

We are actively investigating this and we will provide a new update as soon as possible.
Nov 18, 11:59 UTC
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025
Transaction processing is delayed
Resolved - Some transaction processing was delayed due to issues with a compliance provider. We are no longer seeing delays and all affected transactions have now been processed correctly.
Nov 14, 15:08 UTC
Identified - Due to a third party issue we are experiencing some delays in transaction processing. We are investigating this issue and we will provide more updates.
Nov 14, 12:30 UTC
Nov 13, 2025
MoonPay App - Issues Sending Bitcoin
Resolved - The issue has been resolved.
Nov 13, 13:25 UTC
Investigating - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Nov 13, 13:04 UTC
Nov 12, 2025

No incidents reported.

Nov 11, 2025
[MoonPay App] Issues with Bitcoin balances
Resolved - The issue has now been resolved.
Nov 11, 11:06 UTC
Identified - We are currently investigating an issue where some users may see incorrect or missing BTC balance information in their MoonPay accounts.

Please note that all funds are safe and on-chain balances remain unaffected — you can verify them directly via blockchain explorers.

Our team is working to identify the cause and restore accurate balance visibility as quickly as possible. We'll provide updates as soon as we have more information.
Nov 11, 10:52 UTC
Nov 10, 2025
MoonPay App - Elevated failure rates on Convert
Resolved - It is no longer an issue.
Nov 10, 21:18 UTC
Investigating - We're investigating an issue with Convert failures on Solana.
Nov 10, 18:54 UTC
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

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